Returns & Exchange
HOW TO DO A RETURN/EXCHANGE ?
Step 1 : Select the items you want to return.
Step 2 : E-mail us at firstname.lastname@example.org and tell us:
- Your Order number (example: #1325)
- What item you need to return/exchange.
- The reasons why you want to return/exchange them.
Step 3 : Ship your package at :
304-1650 rue Claire-Bonenfant
Ville de Québec, Qc, G2K 0J6
Process time is about 3-5 Business Days.
Terms & Conditions
- You have 30 days from the order date to exchange or return it. If 30 days have gone since your purchase, we can't offer you an exchange.
- Only items that are defective are subject to refunds. Otherwise, we offer a store credit that can be applied to any other product.
- Items bought during a sale or in a discounted price are not refundable but can be exchangeable.
- Items need to be in the Original plastic bag with the FITLVL tag on it.
- The shipping to send your product will be covered by you, but we will pay to send it back to you via regular shipping method. The cost is about 5$ depending on the item.
- It may take up to 5 business days to process the refund/exchange. We will send you an e-mail once the item is inspected.
- *All sales made during a sale like Black Friday, Cyber Monday, Christmas Sale are final sales. Non refundable.