Returns & Exchange
HOW TO DO A RETURN/EXCHANGE ?
Step 1 : Select the items you want to return.
Step 2 : E-mail us at firstname.lastname@example.org and tell us:
- Your Order number (example: #1325)
- What item you need to return/exchange.
- The reasons why you want to return/exchange them.
Step 3 : Ship your package at :
2200 rue Léon-Harmel #8
Ville de Québec, Qc, G1N 4L2
Process time is about 3-5 Business Days.
Terms & Conditions
You have 30 days from the order date to exchange or return it. If 30 days have gone since your purchase, we can't offer you a refund or exchange.
Items bought during a sale or in a discounted price are not refundable but can be exchangeable.
Items need to be in the Original plastic bag with the FITLVL tag on it.
The shipping to send your product will be covered by you, but we will pay to send it back to you via regular shipping method. The cost is about 5$ depending on the item.
It may take up to 5 business days to process the refund/exchange. We will send you an e-mail once the item is inspected.