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Returns & Exchange

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HOW TO DO A RETURN/EXCHANGE ?

Step 1 : Select the items you want to return.

Step 2 : E-mail us at info@fitlvl.com and tell us:

  • Your Order number (example: #1325)
  • What item you need to return/exchange.
  • The reasons why you want to return/exchange them.

Step 3 : Ship your package at :

FITLVL INC.
2200 rue Léon-Harmel #8
Ville de Québec, Qc, G1N 4L2
CANADA

Process time is about 3-5 Business Days.

 

Terms & Conditions
 
  • You have 30 days from the order date to exchange or return it. If 30 days have gone since your purchase, we can't offer you an exchange.
  • Only items that are defective are subject to refunds. Otherwise, we offer a store credit that can be applied to any other product.
  • Items bought during a sale or in a discounted price are not refundable but can be exchangeable. 
  • Items need to be in the Original plastic bag with the FITLVL tag on it.
  • The shipping to send your product will be covered by you, but we will pay to send it back to you via regular shipping method. The cost is about 5$ depending on the item.
  • It may take up to 5 business days to process the refund/exchange. We will send you an e-mail once the item is inspected.
  • *All sales made during a sale like Black Friday, Cyber Monday, Christmas Sale are final sales. Non refundable. 

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SIZE GUIDE
The sizing chart listed on our store is based on industry standard sizing.  This chart relates to approximate body measurements for each size. As the sizing of individual garments does vary, this chart should be used as a guide only.
 
Because every body is different we are not able to recommend sizing for customers which is why a sizing chart has been provided to be used as reference to assist you in making the best choice.
ANY QUESTIONS? Please contact us!